Privacy Policy

Last updated: 10 May 2026

1. Who we are

Clinic Hub is operated by Soft Innovation Limited, a company registered in England and Wales. We are the data controller for personal data collected through this website.

2. What data we collect

We may collect: your name and email when you contact us or register; postcode and search terms when you use the clinic finder; device and usage data via analytics tools; and any information you voluntarily submit.

3. How we use your data

We use your data to operate and improve the platform, respond to enquiries, send service updates (with your consent), and comply with legal obligations. We do not sell your personal data.

4. Legal basis

We process your data under the UK GDPR on the basis of: contract performance, legitimate interests, consent, or legal obligation as appropriate to each processing activity.

5. Data sharing

We may share data with: clinic partners you contact directly; payment processors (Stripe); analytics providers; and authorities when required by law. All processors are bound by data processing agreements.

6. Retention

We retain personal data only as long as necessary for the purposes set out in this policy, typically no longer than 3 years after your last interaction, unless a longer period is required by law.

7. Your rights

Under UK GDPR you have the right to access, correct, delete, restrict processing of, and port your data. You may also object to processing and withdraw consent at any time. Contact us at hello@clinic-hub.co.uk to exercise these rights.

8. Cookies

We use cookies to operate this site. See our Cookie Policy for details.

9. Changes

We may update this policy from time to time. We will notify you of material changes by posting a notice on the site or by email.